I was recommended Casmere Tours by a mutual friend. I travelled with my family, and was not disappointed. The customer service was on point from before I even confirmed my reservation.
Suzette you are a credit to the company, when my hotel reservation was cancelled by my travel company, you went above and beyond to try and sort out new accommodation for us. When tropical storm Elsa was tormenting Jamaica you called us up to make sure we were ok and prepared. When we had to search for a test center for our return covid tests, you were there to help again.
Casmere our driver, thank you for your safe driving with these mad Jamaican drivers on the road you made us all feel safe and relaxed. Will definitely be using your company again when I next return to Jamaica
17 days ago
We were in jamaica for a total of 5 days and had booked all our excursions through them. There service was excellent, and they went above and beyond for everything we needed/wanted. In fact my phone had water damage so Casmere even bought a packet of rice for us to soak it in. Very helpful, and they were the main reason our trip to Jamaica will be unforgettable.
a year ago
First Class Service
Summer 2019, my amazing Brother and Sister (newly inducted🥰), got married in Jamaica! 🙏🏾💙🥂! Transportation for this wonderful event was provided by Casmere Tours and Transfer which exceeded expectations. Our guests were awe so pleased...the services provided champagne upon pick up, complemented with a taste of the tropics. Cold towels were provided to the guests...trust me when I say, this act provided much needed cooling on that gorgeous hot Jamaican Summer’s evening. The vehicle was extremely clean inside and out, with a refreshing tropical essence lingering in the air as we boarded. Welcoming air conditioning was what we needed after a lovely photoshoot on property at the hotel. The host Suzette Hylton, was on point with pleasantries and comedic moments allowing comfort, love and joy to permeate the event. Transportation is such a key element at a wedding and everyone enjoyed their passage from the hotel to the wedding venue. The same services were provided to guests upon request during the transportation back to the hotel after the wedding. Many didn’t engage because we were just at a wedding right🤦🏾♂️🤣🤣...Yet, the thought that they offered was high quality customer service. Casmere the driver was very engaging and entertaining as he ensured everyone had a great time being transported safely to and from the wedding. On behalf of our guests and family, thank you for always providing exceptional and exemplary services in the transportation industry. The Jamaican Tourist Industry will be impacted positively by your willingness to be a productive member of the society. Returning residents and tourist can truly appreciate the welcoming energy with Casmere Tours & Transfer that speaks to ‘Welcome to Jamaica, No Problem!’ 🇯🇲🌴😎🎶🎶
2 years ago