Frequently asked questions

What is your cancellation policy?

• 100% Refund will be offered if cancellation is 3 days prior your arrival. • 50% Refund will be offered if cancellation is 2 days prior your arrival. • One day before and in the event of “no show” your deposit will be forfeited.

Are transfers and tours private?

Casmere Tours and Transfers offers private transfers ONLY. Your comfort is our business.

Can the drivers make a stop?

Because the transfer is private the driver will make a stop for you within a reasonable timeframe.

Do you offer special services?

Certainly! Celebrating a special occasion or milestone? Tell us if you require a bottle of wine or champagne or crackers and cheese plater. We will advise you of the additional cost once the order comes in.

How can I find out more about a tour or transfer?

Email us at and we will respond as soon as possible.

Can I customize a tour?

We encourage our guest to customize their tours. Our highly trained Concierge Specialist will be more than happy to assist you in making your vacation a hassle-free one.